It goes without saying that we handle your personal data responsibly when you use our websites and communicate with us electronically. We take all necessary measures to protect the personal data you provide and to comply with applicable national and European data protection regulations.

As part of this data protection declaration, we inform you about the way in which we process your personal data. Please note that the responsible party for your personal data on a website is the company named in the legal notice of the respective website.




by post:

Sandro Berger

Data Protection Officer

VdE Service GmbH, Eduard-Pfeiffer-Straße 48, 70192 Stuttgart


What data is collected and how is it collected when you visit this website?

We only collect personal information that you choose to provide to us or that is necessary for us to provide our service to you. When you visit our website, our web servers store by default, among other things, information about the browser and operating system you use, the website from which you visit us, the websites you visit on our site, the date of the visit and for security reasons, e.g to detect attacks on our websites, and for seven days , the Internet Protocol (IP) address assigned to you by your Internet service provider. Other personal data will be stored if you provide it to us yourself. You provide us with your e-mail address, your name, your postal address, your telephone number and, if necessary, other data in order to receive information about our products, to take part in competitions or surveys, to purchase products or simply to keep up to date regarding the products that interest you.

When you access our website and enter something in free text fields and, for example, comment, our systems save the Internet Protocol address (IP address). We need this information for security reasons, to prevent misuse and for other security purposes.



We use technical and organizational security measures to protect the data we manage against manipulation, loss, destruction and access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Only authorized employees have access to your personal data. These may also include authorized employees of our service providers who process the data on our behalf or have access to this data. In this case, we have concluded a so-called “order data processing contract” with the service provider.


For what purposes do we use your personal data?

We use your personal data for the purposes of the technical administration of the website, for customer management, to answer your questions as part of the consumer service, for product inquiries and surveys, and for marketing only to the extent necessary. We only use your personal data for the purposes for which you provided it to us.

If you have given us your consent to process your personal data, this data will also be used for the purposes stated in the corresponding consent, e.g. sending newsletters and sending products. You can revoke your consent to this at any time in the future.

As part of individual use, we would like to use our advertising materials, such as: For example, we can make our newsletter and your visit to our websites as user-friendly and individual as possible. Information automatically generated and transmitted by you helps us to provide you with individual and tailored information. This information includes, among other things, “technical data” (e.g. IP address, operating system, browser), date and time of visit to our website and “data about your (purchasing) behavior” (service history, order history, what you have viewed recipes and products).

If you have subscribed to our newsletter, we are automatically provided with “technical information” that allows us, for example, to evaluate how often the newsletter was opened and which content was clicked on and how often (e.g. opening rate and click rate). The analysis of this information also enables us to improve our digital offerings, e.g. B. to optimize our newsletter. and to communicate with you as individually as possible. We want to ensure that you only receive content that really interests you.


Transfer of your data to third parties and other countries

We will not provide your personal information to other companies who wish to use it for direct marketing activities unless you have given us permission to do so. We also make your personal data available to the following other places, to a very limited extent:

  • Our service providers, so that they can support us, for example, in managing our website or in processing online shop orders and shipping products and newsletters. We have contractually obligated these companies to take the same security measures as we do with regard to personal data, to maintain the confidentiality of the data and to only process it on our express instructions.
  • Other companies within our group, provided you have consented to this or these companies work as our service providers on our behalf and we have contractually obliged them like our external service providers.
  • Transfers of personal data to government institutions and authorities only take place within the framework of mandatory applicable legal regulations.


Your personal data may then be transferred to other countries if one of our service providers is based abroad. In this case, a so-called “commissioned data processing contract” is concluded with the service provider, which ensures that the same level of data protection and data security exists as in Germany. This is ensured, among other things, by requiring the service provider to act exclusively on instructions from us and to continuously take all technical measures that protect your personal data to the same extent as here.


If personal data is processed in a country outside the EU and the EEA, we ensure the appropriate level of data protection by concluding the standard contract specified by the EU or there is an adequacy decision by the EU Commission for the respective country.

Rights of those affected

We have set out your rights in relation to your personal data below:

The right to information, correction, deletion, restriction of processing, objection to processing and the right to data portability.

You also have the right to revoke your consent to the processing of your personal data at any time in the future.

To assert these rights, please contact our data protection officer using the contact details mentioned above.

In addition, we would like to draw your attention to the fact that in each of our newsletters you have the option of revoking your consent to this service and thereby revoke your given consent.

Unfortunately, it is not possible to provide information about your personal data over the telephone due to the lack of clear identification.

In addition, you have the right to lodge a complaint with a data protection supervisory authority.



If you use our website, you agree to the use and storage of cookies on your device. You can also view our website without cookies. Most browsers accept cookies automatically. You can prevent cookies from being stored on your device by selecting *do not accept cookies* in your browser settings. You can delete cookies that have already been set on your device at any time. How this works in detail can be found in the instructions of your browser or device manufacturer. If you use different computers in different locations, you will need to ensure that each browser matches your cookie preferences.

Cookies are small text files that are stored on your device. The session cookie that we use for our website is deleted at the end of the browser session.

We use cookies, for example, to record information such as browser type and operating system, the page in question, the path to the website, etc. and to understand the use of this website. Cookies help us tailor our website to the needs of our consumers and provide certain services and features, such as information tailored to your needs.

Personal data can be stored in cookies if you have consented or if this is technically necessary, for example to enable a secure login.


Web analysis through Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google using the following link (http:// download and install the available browser plugin.

In view of the discussion about the use of analysis tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension “_anonymizeIp()” and therefore IP addresses are only processed in abbreviated form in order to exclude any direct personal reference.

Further information on how Google uses your data can be found at and



Our website mainly contains references (links) to the external social network Facebook. You can recognize the links on our website, for example by the Facebook logo. We do not use so-called “social plugins” from Facebook for this. By clicking on these symbols you will be redirected directly to the Facebook website. This website is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, (Facebook).


References (links) to the microblogging service Twitter are implemented on our website. We do not use so-called “social plugins” from Twitter for this. You can recognize the links on our website by looking at the Twitter logo, for example in the form of a blue “Twitter bird”. By clicking on these symbols you will be redirected directly to the Twitter website. This website is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA, (Twitter).


Our website uses plug-ins from the YouTube site operated by Google. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our websites equipped with a YouTube plug-in, a connection is established to YouTube's servers. The YouTube server is informed which of our websites you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Further information on how user data is handled can be found in YouTube's privacy policy at:


References (links) to the Instagram service are implemented on our website. We do not use so-called “social plugins” from Instagram for this. By clicking on these symbols you will be redirected directly to the Instagram website. This website is operated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.


References (links) to LinkedIn are implemented on our website. We do not use so-called “social plugins” from LinkedIn for this. By clicking on these symbols you will be redirected directly to the LinkedIn website. This website is operated by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.

Google Maps

On our website we use Google Maps (API) from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually display geographical information. By using this service, our location will be displayed to you and any journey will be made easier.

When you access the subpages in which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be associated with Google, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation is carried out in particular in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of Google's legitimate interests in the display of personalized advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which ensures compliance with the data protection level applicable in the EU.

If you do not agree to the future transmission of your data to Google when using Google Maps, you also have the option of completely deactivating the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and therefore the map display on this website cannot then be used.

You can view Google's terms of use at; you can find the additional terms of use for Google Maps at HTTPS://WWW.GOOGLE.COM/INTL /DE_US/HELP/TERMS_MAPS.HTML

Detailed information on data protection in connection with the use of Google Maps can be found on the Google website (“Google Privacy Policy”): HTTP://WWW.GOOGLE.DE/INTL/DE/POLICIES/PRIVACY/


How long do we store your data?

We store your personal data that you provide to us via our websites in our databases. It will be stored for as long as is necessary for the purpose for which you provided us with your data or to comply with legal regulations (e.g. statutory retention requirements). For example, this means that it will be stored until we have answered a question from you or a competition has ended. If you have given us your consent to store your personal data for marketing purposes, this means that your data will be stored for as long as we undertake marketing activities or until you withdraw your consent. You can revoke your consent to receive advertising at any time with future effect.


Links to other websites

Our Websites contain links to other Websites. We have no influence whatsoever on the content and design of other providers’ sites. Our data protection declaration does not apply there.

As of: May 2018


Information about video surveillance

You will have understood from the information in the information signs on one of our buildings or on our premises that the area you are using may be under video surveillance. Below we provide you with additional information and explanations about this video surveillance.


Responsible person

The responsible body for video surveillance is:

Epta Germany GmbH

Ludolf-Krehl-Strasse 7-11

68167 Mannheim


Telephone: +49 (0) 621 1281 0



The responsible body is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).


Processing purposes

Our video surveillance systems are used to monitor and operate the access and entrance areas, to ensure operational safety and security of property, to prevent and investigate criminal offenses and other serious breaches of duty, to enforce property rights, to protect the legal interests of those responsible, in particular property and property Product safety, the protection of the legal interests of employees, other employees and third parties and insurance coverage as well as, if necessary, the assertion of civil law claims for damages. Use for other purposes is excluded.


Legal basis

The legal basis for processing in publicly accessible areas is Section 4 BDSG 2018, Article 6 Paragraph 1 Letter f GDPR.

In relation to employees, the processing is additionally based on Section 26 Paragraph 1 BDSG, Art. 6 Paragraph 1 Letter f GDPR, in each case in conjunction with the relevant works agreements, which can be viewed in the locally responsible works council office. The legitimate interest of the controller in the processing follows in all cases from the fact that the aforementioned processing purposes outweigh the minimal impairment associated with the processing and short-term storage for the data subject.



If this is necessary as part of criminal prosecution, we will pass on the video recordings to the responsible law enforcement authorities. If necessary, we transmit relevant video recordings to external service providers such as: B. Lawyers, detective agencies.


Duration of storage

We store the video data for a maximum of 7 days. However, further storage or evaluation takes place if this is necessary to fulfill the aforementioned purposes, in particular to preserve evidence. Any further stored data will be deleted after the backup purpose no longer applies.


Rights of those affected

In order to ensure fair and transparent processing, we would like to point out to you as the data subject in accordance with Article 13 Para. 2 GDPR that you have the following rights:

  1. Right to information from the person responsible about the personal data concerned
  2. Right to rectification or deletion or to restriction of processing
  3. Right to object to processing unless the controller can demonstrate compelling legitimate reasons for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims;
  4. right to data portability;
  5. Right to lodge a complaint with a supervisory authority.


If you would like to exercise your rights listed under 1 to 4, please contact the person responsible. If you would like to exercise your right to complain, please contact the responsible data protection supervisory authority.